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Artificial intelligence for public service

We build AI tools so city governments can deliver better public services, with human oversight and as open source.

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The problem

Rising demand, stretched technical teams

City governments face growing demand for services and tighter technical teams. Procedures run long, and the wait falls hardest on residents who have fewer resources to navigate an application or to endure a delay.

A well-designed tool does not replace municipal staff. It gives them time back for the work that requires judgment.

An administrative delay is not a minor inconvenience. It is a barrier to public services.

What we do

Frontier AI, in service of municipal staff

We apply artificial intelligence to complex tasks in public service. The system prepares the work; staff review, correct and decide.

  • Read and organize documentation

    Gathers and structures case files, submissions and annexes so staff can start from a clear view of the matter.

  • Check a case against the applicable rules

    Places a file next to the relevant regulations, guidance or criteria, and flags possible issues for human review.

  • Prepare drafts for validation

    Drafts reports or responses. Nothing is treated as final until municipal staff have approved it.

This approach can be applied to different municipal services. See the examples, starting with building and activity permits.

Examples of what we can do

A pilot in the service the municipality considers a priority

These are some possible applications. Scope is agreed with the municipality’s technical team before work begins. In every case, the system prepares the work; municipal staff review, correct and decide.

Featured example

Building and activity permits, with a focus on housing

The same approach serves technical staff and the applicant. The aim is to speed up processing, especially for new housing, without replacing municipal judgment.

Copilot for technical staff

Gathers the file, checks it against planning and municipal rules, and prepares a draft report for validation.

Assistant for residents

Guides applicants on which permit they need, what documents to provide, and where the procedure stands, in plain language.

Civic engagement and procedures

  • Building and activity permits

    A copilot for staff and an assistant for the applicant, designed above all to speed up housing.

  • Municipal registration (padrón)

    Helps register migrants, people experiencing homelessness, or residents in precarious housing.

  • Multilingual 010 citizen service

    Answers enquiries in several languages and routes them to the right service.

  • Waste fee

    Explains the fee and the rebates under Law 7/2022, and helps prepare applications.

  • Assisted procedures

    Supports people who find digital procedures harder to complete a municipal application.

  • Complaints, suggestions and incidents

    Organizes citizen submissions and drafts replies for staff to approve.

  • Substandard housing inspections

    Supports habitability inspections with a focus on protecting residents.

  • Grants to social organizations

    Helps process and resolve municipal grant calls for local organizations.

  • Transparency and access to information

    Helps prepare responses to public-information requests.

  • Inspections of activities, terraces and building works

    Organizes inspection visits and reports for technical staff.

Economic mobility

  • Benefits navigator

    Guides residents toward the benefits and aid (minimum income, social energy bonus, municipal aid) they may be entitled to.

  • Local employment guidance

    Directs jobseekers toward training and local employment opportunities.

  • Rent support and housing emergency

    Speeds up the processing of rent subsidies and housing-emergency cases.

Environmental resilience

  • Heatwaves and climate shelters

    Informs residents about climate shelters and guidance during extreme heat.

  • Energy poverty and renovation

    Identifies households in energy vulnerability and points them toward aid and renovation.

  • Floods and DANA events

    Helps prepare self-protection plans and circulate warnings during flood episodes.

Public health

  • Social services copilot

    Drafts reports and case files for social-services staff to review and decide.

  • Youth mental health

    Facilitates a first point of access and a first listening conversation — not a diagnosis — and refers people to the right service.

  • Unwanted loneliness among older people

    Helps identify older residents experiencing loneliness and guide them to municipal support.

Municipal administration

  • Public procurement

    Supports the preparation and follow-up of the municipality’s own contracting files.

How we work

A tightly scoped pilot, defined with the city

We work on a single service, alongside the municipality’s technical team, with a scope agreed in writing before work begins.

  1. 01

    Diagnosis

    We review the procedure with the technical team and agree the scope of the pilot.

  2. 02

    Prototype

    We build a first version using fictional or anonymized data. Demonstrations do not use personal data.

  3. 03

    Pilot

    We integrate the tool into the municipality’s systems, in a controlled setting and under human oversight.

  4. 04

    Evaluation

    We measure results against the agreed baseline and document what we observe.

  5. 05

    Handover

    We release the code as open source and provide the documentation the municipality needs to maintain or extend it.

When a pilot is funded by a grant, the municipality does not bear the cost of that work. The terms of each engagement are agreed in writing before the project starts.

Responsible AI

Decisions remain with municipal staff

We design these tools to assist, not to replace professional judgment or to blur public accountability.

  • Human oversight

    The decision rests with municipal staff. The system proposes; the official decides.

  • Data protection and the GDPR

    We design for compliance with the General Data Protection Regulation. Demonstrations do not use personal data.

  • The EU AI Act

    We align development with the European Union’s Artificial Intelligence Act and with the principle of human intervention.

  • Transparency and traceability

    It is possible to audit what the system did and on what basis, so the case file remains intelligible and reviewable.

  • Open source

    Software developed in the project is published for inspection, reuse and improvement by the municipality and by others.

Measuring impact

We measure what was agreed, not what was announced

Before a pilot starts, we agree with the municipality what will be observed and how it will be compared.

  • Processing times

    The time that elapses between an application being filed and a decision being issued.

  • Staff workload

    The effort each case requires, and the time released for work that needs greater judgment.

  • Quality and errors

    The robustness of drafts, the corrections required, and errors caught in time.

  • Resident satisfaction

    The experience of people who use the service, gathered by a method the municipality agrees.

  • Equity of access

    Whether the service also improves for people who start from a more precarious position, or with fewer resources.

The method is straightforward: a baseline before the pilot, a comparison during and after, and public reports of what we observe. We do not quote figures in advance. The value of the pilot lies in what can be shown.

Team

A technical team, working alongside the city

We are a team with experience in software and artificial intelligence development, and in project and company management. We work directly with the municipality’s technical staff.

Partners

Partnerships in formation

We are forming partnerships with nonprofit organizations and municipalities. We will update this section once those collaborations are confirmed.

Get in touch

If you represent a municipality or an organization interested in a pilot, please write to us. This link opens email on your device; we do not collect details through a form.

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